Last updated November 10, 2026. Personal Game Maker is run by Papa Bear Games LLC, an Indiana limited liability company ("we", "us").
Payments and refunds are processed by Stripe (orders are sold through Link, Stripe's merchant of record service) for Papa Bear Games LLC. Refunds go back to the original payment method, include any sales tax, and usually appear in 5 to 10 business days.
To ask for a refund, use the Request a refund link on your video page (the link in your order email), or contact us.
Automatic full refunds
If we cannot make your video after several tries, you get a full refund automatically.
If your video is not delivered within 24 hours of payment, you can ask for a full refund.
AI song
After you approve the words you choose from 2 versions of your song. You can get 2 new versions, or change the words first, up to 2 more times, free.
If none of them work for you, choose use a library song and we refund the AI song part of your order automatically. You don't have to try the free new versions first, but once you choose a library song, the AI song ends for that order. One automatic song refund per customer (the same email address or the same card counts as the same customer).
If our song maker can't make your song, your video uses a library song and the song part is refunded automatically.
Custom AI art
After you pay you choose from 6 pictures. Not quite right? Tell us what to fix and get 6 new ones, up to 2 more times, free.
If none of them work for you, choose use the built-in theme and we refund the custom art part of your order automatically. You don't have to try the free new sets first, but once you choose the built-in theme, custom art ends for that order. One automatic art refund per customer (the same email address or the same card counts as the same customer).
If our art maker can't make your pictures, your video uses the theme you picked and the art part is refunded automatically.
Before your video is made
You can cancel for a full refund until your video starts being made.
Not happy with your video?
You watch a preview of your video first. Your download unlocks when you press I'm happy, give me my video, or by itself 14 days after delivery.
Something not right? You can use your free redo to change photos, order, words or theme from your video page. You don't have to.
Want your money back instead? Ask within 14 days of delivery (or while your video is still being made). If you haven't unlocked your download yet, your first refund is a full refund, right away, no redo needed. Other requests are reviewed by a person, usually within 2 business days, who may give a full refund, a partial refund, or explain why we can't refund.
Fair use
One automatic refund per customer: a second refund for the same email address, or for the same card under a different email, is reviewed by a person.
Once your download is unlocked (you said you're happy), a refund request is always reviewed by a person.
When an order is refunded in full, the video link stops working and your photos, song and video are deleted. A partial refund lets you keep your video.
Requests more than 14 days after delivery can't be refunded.
Chargebacks
Please contact us before disputing a charge with your bank; we can usually fix the problem or refund faster.
Personal Game Maker